The Impact of the Implementation of an Enterprise Resource Planning System on a Typical Governmental Office

Abstract

Enterprise Resource Planning (ERP) systems are part of Information Systems which organisations depend on when conducting business. An ERP
system offers useful functionality in the smooth running of an organisation. This study investigated the impact on ERP implementation at SASSA North West Regional Office, a typical governmental office. It highlighted problems of the current ERP system by delineating the weakness and pitfalls. ERP systems are focused on standardisation and synchronisation of information as a result improved organisational efficiency, unfortunately problems with ERP system can create challenges and dissatisfaction among the end users, and that they fail to deliver the anticipated benefits. The findings of this study revealed that there was deficiency in ERP system; employees were worried about data loss when they use the system, found system errors, experienced difficulty in exporting data, and were not satisfied with quality of output from ERP system.