An Empirical Investigation into the Social Impact of Information Systems at a Tertiary Institution in a Developing Country

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Sarah Mello
Sam Lubbe
Nehemiah Mavetera
Rembrandt Klopper

Abstract

This study explores the problems that exist when society interacts with nformation Systems (IS). IS brings expected and unexpected implications
that may include social, environmental and IS failures. The problem is that these systems were developed without taking into consideration the impact of IS on its users. The organisation that is studied is North West University, Mafikeng Campus. A quantitative research approach was used for this study. Results indicate that a small number of the respondents were involved in the planning and development of the NWU IS and because of this, the social impact of users was not taken into account. The study suggests some guidelines that can be followed by developers of the university’s IS when developing and implementing IS in future. 

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How to Cite
Mello, S., Lubbe, S., Mavetera, N., & Klopper, R. (2015). An Empirical Investigation into the Social Impact of Information Systems at a Tertiary Institution in a Developing Country. Alternation Journal, 22(1), 204-232. Retrieved from https://journals.ukzn.ac.za/index.php/soa/article/view/1379
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Articles
Author Biographies

Sarah Mello, North West University

sarahmello@gmail.com

Sam Lubbe, University of Zululand

sam.lubbe@gmail.com

Nehemiah Mavetera, North West University

Nehemia.Mavetera@nwu.ac.za

Rembrandt Klopper, University of Zululand

rembrandtklopper@icloud.com

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