Evaluation of E-Government Websites in Lesotho: An Empirical Study

Main Article Content

Molefi Lawrence Matsieli
Radhamany Sooryamoorthy

Abstract

Evaluation is essential for assessing the implementation and outcomes of programs for the purpose of informing decision making. However, although there are studies that evaluated e-government implementation in Lesotho, comprehensive studies are rare. This paper presents an empirical study of the evaluation of four websites of the ministries of the Government of Lesotho using content analysis. Since the website content analysis metrics and criteria are not entirely exhaustive, this study based the evaluation on four dimensions, namely, accessibility, usability, transparency and interactivity. The findings indicate that the ministerial websites of the Government of Lesotho are falling short in addressing these issues. The evaluation results highlight that the web information and features that are key in fostering accessibility, usability, transparency and interactivity of government services are insufficient or completely non-existent in the ministerial sites. The government must focus more efforts on improving these sites to enhance accountability and restore citizen trust in government and confidence in public administration.

Article Details

How to Cite
Matsieli, M., & Sooryamoorthy, R. (2021). Evaluation of E-Government Websites in Lesotho: An Empirical Study. African Journal of Governance & Development, 10(1), 80-97. Retrieved from https://journals.ukzn.ac.za/index.php/jgd/article/view/2136
Section
Articles
Author Biography

Radhamany Sooryamoorthy, University of KwaZulu-Natal

Professor of Sociology, School of Social Sciences, UKZN