Application Tool for Improvement of the Metrics of Unread and Unevaluated Teleconsultations of the Telehealth Center - HUUFMA

  • Humberto Oliveira Serra Federal University of Maranhão - UFMA
  • Rúbem de Sousa Silva Federal University of Maranhão - UFMA
  • Nigel da Silva Lima Federal University of Maranhão - UFMA
  • Lucas Bezerra Maia Federal University of Maranhão - UFMA
  • Aldair Melônio dos Reis Federal University of Maranhão - UFMA
  • Rafael Costa Santos Federal University of Maranhão - UFMA
  • Anilton Bezerra Maia Telehealth Center, University Hospital of the Federal University of Maranhão (NTS-HUUFMA), Brazil
Keywords: teleconsultation, telemedicine, information technology management in health care, telehealth system, Brazil

Abstract

The Brazil Telehealth Networks Programme is a project that contributes to the quality of services provided by the Unified Health System (SUS), which offers conditions to promote Tele-assistance and Tele-education. In the area of tele-assistance, the Telehealth Centre of the University Hospital of the Federal University of Maranhão (NTS-HUUFMA) has built up Teleconsultation services, which provide communication tools to assist health professionals. The process of a teleconsultation starts with a question on the online platform and finishes with the response sent by a qualified health professional. Previously, monitoring of this task was done by using a digital spreadsheet. It was necessary to develop an application to monitor and manage the inactivated and unevaluated teleconsultations. Before the development of the system, the Telehealth Centre had around 25% of teleconsultations that were not responded to, and this number has decreased significantly since its deployment.

Author Biographies

Humberto Oliveira Serra, Federal University of Maranhão - UFMA

Doctor of Science and Health, Associate Professor of the Department of Medicine, Coordinator of the Telehealth Center of the University Hospital of the Federal University of Maranhão (NTS-HUUFMA).

Rúbem de Sousa Silva, Federal University of Maranhão - UFMA
Web developer at the Telehealth Center of the University Hospital of the Federal University of Maranhão (NTS-HUUFMA)
Nigel da Silva Lima, Federal University of Maranhão - UFMA
Student of Computer Science at the Federal University of Maranhão - UFMA, web developer at the Telehealth Center of the University Hospital of the Federal University of Maranhão (NTS-HUUFMA).
Lucas Bezerra Maia, Federal University of Maranhão - UFMA
Student of Computer Science at the Federal University of Maranhão - UFMA, web developer at the Telehealth Center of the University Hospital of the Federal University of Maranhão (NTS-HUUFMA).
Aldair Melônio dos Reis, Federal University of Maranhão - UFMA
Platform Monitor at the Telehealth Center of the University Hospital of the Federal University of Maranhão (NTS-HUUFMA).
Rafael Costa Santos, Federal University of Maranhão - UFMA
Manager at the Telehealth Center of the University Hospital of the Federal University of Maranhão (NTS-HUUFMA).

References

Brasil MdS. PORTARIA Nº 2.546, DE 27 DE OUTUBRO DE 2011 [Redefine e amplia o Programa Telessaúde Brasil, que passa a ser denominado Programa Nacional Telessaúde Brasil Redes (Telessaúde Brasil Redes).]; 2010. Available at: http://bvsms.saude.gov.br/bvs/saudelegis/gm/2010/prt3125_07_10_2010.html. accessed 16 January 2016.

Serra HO. Hospital Universitário da Universidade Federal do Maranhão (UFMA). In: Messina LA, Ribeiro Filho JL, editors. Impactos da rede universitária de telemedicina: Ações de educação contínua, pesquisa colaborativa, assistência, gestão e avaliação remota: Fase I 2006-2009. Rio de Janeiro: e-papers; 2013. p. 109–16 Available at: https://rute.rnp.br/c/document_library/get_file?p_l_id=163071&folderId=1463084&name=DLFE-16606.pdf. accessed 16 January 2016.

Brasil. Ministério da Saúde. Secretaria de Atenção à Saúde. Departamento de Atenção Básica., Universidade Federal do Rio Grande do Sul. Manual de telessaúde para a atenção básica: atenção primária à saúde: protocolo de telerregulação de teleconsultorias: Telehealth manual for primary care: primary Health care: tele-regulation protocol for teleconsulting [Manual de telesalud parala atención primaria: atención Primaria de salud: protocolo de tele-regulación de teleconsultorias].

Serra HO, Silva RDS, Maus LB, et al. Management and monitoring system for teleconsultation of the telehealth center of the Federal University of Maranhão, Brazil 2016. Available at: https://iated.org/concrete3/view_abstract.php?paper_id=50567. accessed 16 January 2016.

Published
2017-04-03
How to Cite
Oliveira Serra, H., de Sousa Silva, R., da Silva Lima, N., Bezerra Maia, L., Melônio dos Reis, A., Costa Santos, R., & Maia, A. (2017). Application Tool for Improvement of the Metrics of Unread and Unevaluated Teleconsultations of the Telehealth Center - HUUFMA. Journal of the International Society for Telemedicine and EHealth, 5, (GKR);e37:(1-4). Retrieved from https://journals.ukzn.ac.za/index.php/JISfTeH/article/view/266
Section
Global Telemedicine and eHealth Updates. Knowledge Resources. Vol. 10, 2017

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