Business model analysis of eHealth use cases in Europe and in Japan

  • André Schiltz France Telecom Orange Labs R&D Centre, Meylan,
  • Salim Zabir Orange Labs, RD-TOK TOKYO,
  • Patrick Rouille FT/ OF/ DMGP/DCC/BI20/GEOMARKETING MOBILE PARIS,
  • Philippe Genestier France Telecom Orange Labs R&D Centre, Meylan, FRANCE
  • Yasuo Ishigure NTT Service Integration laboratories TOKYO,
  • Yuji Maede NTT Service Integration Laboratories TOKYO,
Keywords: economics, ehealth, telemedicine, telecommunications, telecare

Abstract

Despite all the perceived potential, rolling out eHealth and wellness services has been a challenge for any telecommunications operator. In its part, an operator has to ensure secure transmission of health data, comply with the law when running the network and the platform, ensure interoperability between networks, interfaces and   products, etc. In addition, it needs to create a robust value chain and a sound business model with partners in possession of key resources and skills. Under the ongoing research collaboration on eHealth between NTT Japan R&D and France Telecom/Orange Labs, we study the business models of 15 health services in Europe and Japan. As one of the outcomes of the study, in this paper, we report the 11 key success factors that we have identified to be pivotal for positioning telecommunications operators on the value chain.

Author Biographies

André Schiltz, France Telecom Orange Labs R&D Centre, Meylan,
Business Analyst (PhD)
Salim Zabir, Orange Labs, RD-TOK TOKYO,
R&D and partnership on e-health (PhD)
Patrick Rouille, FT/ OF/ DMGP/DCC/BI20/GEOMARKETING MOBILE PARIS,
Head of department Geomarketing
Philippe Genestier, France Telecom Orange Labs R&D Centre, Meylan, FRANCE
Haed of Project (PhD)
Yasuo Ishigure, NTT Service Integration laboratories TOKYO,
Member (PhD) of e-health project in NTT Service Integration Laboratories
Yuji Maede, NTT Service Integration Laboratories TOKYO,
Project leader of Medical and Healthcare Information Systems Development Project

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Published
2013-04-24
How to Cite
Schiltz, A., Zabir, S., Rouille, P., Genestier, P., Ishigure, Y., & Maede, Y. (2013). Business model analysis of eHealth use cases in Europe and in Japan. Journal of the International Society for Telemedicine and EHealth, 1(1), Pages 30-43. Retrieved from https://journals.ukzn.ac.za/index.php/JISfTeH/article/view/26
Section
Original Research