Unhelpful Helplines: Inaccessibility for the Deaf

Sharad Philip; Nirmalya Mukherjee; Raviteja Innamuri; V.N. Renuka

doi:10.29086/JISfTeH.9.e5

Sharad Philip National Institute of Mental Health and Neurosciences (NIMHANS) https://orcid.org/0000-0001-8028-3378
Nirmalya Mukherjee National Institute of Mental Health and Neurosciences (NIMHANS), Bangalore https://orcid.org/0000-0002-0121-0435
Raviteja Innamuri Christian Medical College Vellore https://orcid.org/0000-0001-5876-436X
V.N. Renuka Association of Sign Language interpreters of India – ASLI https://orcid.org/0000-0002-1369-8343

DOI: https://doi.org/10.29086/JISfTeH.9.e5

Keywords: helplines, deaf, inaccessibility for the deaf, disabled helplines, health inequity, disability

Abstract

The COVID pandemic has unleashed several developments in the field of telemedicine including the emergence of several helplines. However, those who are D/deaf do not have accessibility to these services due to their disability. This letter focuses on this issue along with possible solutions for rendering these services to this community.

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